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When burning, always allow enough time for the candle to form a full melt pool. For best results burn candles in four hour increments. The melted wax should reach all edges of the glass with each burn.
Candles get hotter as the flame burns lower in the jar, which will eventually melt any wax 'hang-up' on the sides. Burning your candle long enough is important, as it prevents tunneling, uses up all the wax and leaves you with a clean jar. A full melt-pool also provides the best scent release!
After four hours, briefly rest the lid on the top of the candle to gently extinguish. Always trim the wick to 1/4" before re-lighting. It will produce a like-new burn and greatly reduce any sooting.
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