I fancy myself a fan of The Golden Rule.
Good customer service matters, and I make it a priority. I do my very best to answer all emails and phone calls within 24-48 hours. If you have any questions at all, just ask.
Your order will be packaged very carefully, so that it gets to you looking and smelling like perfection. I know you're excited to receive it, and I'm just as excited to get it to you!
All orders ship within 2-3 business days via USPS shipping. Orders under 16 oz. will ship First Class, and orders over a pound will ship Priority Mail.
If you need to cancel an order, please do so as soon as possible.
You can notify me via email or phone and as long as it hasn't gone out, I'll be happy to oblige. If your order has already shipped, you can ship it back, unopened, within 10 days for a full refund minus shipping charges and a 15% re-stocking fee.
Returns & Refunds
Due to the personal nature of handmade skincare products, I'm not able to refund or exchange product.
Although I always take my time to carefully pack every order, it's inevitable that sometimes things get damaged anyway. If an item arrives broken or otherwise unusable, please send photos of the damage to Valerie@GildedOlive.com and I'll replace it.
Termination of Agreements
Finally; Gilded Olive Apothecary has the right to terminate a transaction for any reason, at any time. That being said, most people are truly lovely to work with, and I'm sure you're one of them.
Let's all be kind. In the end, people are the only thing that really matters. And poodles.
Poodles are really cool, too.
The Gilded Gazette
We think you're the bee's knee's and hope you'll stay in touch. When you do, you'll receive a coupon code for a FREE lip-balm with your first purchase!