Shipping & Returns

Order Processing and Shipping
Orders are generally processed and shipped within 2–4 business days. Processing times may be longer during high-volume sales events and holidays.

• Once your order ships, you’ll receive an email with your tracking number.
• View tracking details within your customer account under Order History.

Returns/Exchanges/Cancellations
If you'd like to make changes to your order, please contact me as soon as possible and I’ll do my best to accommodate your request.

• Orders may be canceled prior to shipment. Please note that canceled orders are subject to a 5% processing fee to help cover non-refundable transaction and administrative costs.

• Due to the personal nature of bath and body products, returns are accepted for unused candles only, within 30 days of delivery.

• Items must be returned in their original condition, and return shipping costs are the responsibility of the buyer. Once your return has been received and inspected, a refund will be issued if the item is found to be in original condition.

Damaged or Defective Items
If your order arrives damaged or defective, please contact me at Valerie@gildedolive.com and include a photo of the damage.

Shipping Carriers:
All orders are shipped via USPS or UPS with a tracking number.

• Please note that I see the same tracking information provided by the carrier that you do.
• Additional transit time may occur during the busy holiday season, so ordering early is recommended.

Flat-Rate & Free Shipping Rates:
• Flat-rate shipping of $5.99 for packages under 12 oz
• Flat-rate shipping of $8.99 for orders over 12 oz and under $100
• FREE shipping on orders over $100 within the Continental US
• Non-Continental US locations: flat-rate shipping of $8.99 for packages up to 20 lbs; packages over 20 lbs are subject to standard carrier rates

Local Pick-Up Option:
If Local Pickup is selected, you’ll receive an email or SMS when your order is ready.  

• Please pick up your order within 7 days unless other arrangements have been made. 

Missing Package:
If tracking shows "Delivered" but your package has not arrived, please allow up to 7 days for delivery, as carriers occasionally scan packages prior to final delivery.

• Optional Navidium Package Protection is available at checkout and is recommended to help protect your package against loss, theft, or damage during transit.

• Gilded Olive Apothecary is not responsible for packages lost due to an incorrectly entered shipping address. Please note that orders placed with an incorrect shipping address are not eligible for Package Protection.

Optional Package Protection
By selecting Navidium Package Protection at checkout for an additional fee of 2.5% of your order subtotal, your order is protected against loss, theft, or damage during transit.

• If your package is marked as "Delivered" but has not arrived, please wait at 7 days, but no longer than 15 days after delivery confirmation to email me at Valerie@gildedolive.com.

• If Package Protection was declined at checkout and your package has been lost, stolen, or damaged, save all packaging materials and contact the shipping carrier directly regarding available claim options. In cases of damage, USPS may require the original packaging for claim verification.

Package Protection does not cover:

• Orders shipped to incorrectly entered addresses
• Claims where a chargeback has been initiated

Termination of Agreements
Gilded Olive Apothecary reserves the right to refuse or cancel any order at its sole discretion.