Shipping & Returns

Our Commitment To Quality
At Gilded Olive Apothecary, we take pride in handcrafting premium bath and body products in small batches. We carefully pack each order to ensure it arrives in perfect condition.

Production Lead Times
All items are handmade to order. Current lead time is 2–3 days for retail orders, excluding shipping/transit time. Please note that lead times may be longer during special sales, events and holidays. 

Order Changes & Cancellations
If you'd like to make a change to your order or cancel it, please contact us as soon as possible. We strive to process and ship orders quickly, so if a shipping label has not been purchase for your order, we will do our best to accommodate your request. 

If you'd like to cancel an order, a restocking fee of $2 or 10% (whichever is greater) will be deducted from your refund.

Returns & Refunds:
Due to the personal nature of bath and body products, we can not accept returns - please choose carefully.

Damaged or Defective Items:
If your order arrives damaged or defective, we will gladly replace it or issue a full refund. To qualify:

• Contact us within 10 days of delivery with your order number
• Provide clear photos showing the damage
• Describe the issue in detail

Please inspect your order upon arrival and contact us immediately if there are any concerns.

Contact Us First:
Before *filing a dispute with your bank or payment provider, please reach out to us directly. We're committed to resolving any issues quickly and fairly. Most concerns can be addressed within 24-48 hours. 

*Opening a chargeback will void any purchased Shipping Protection.

Email: Valerie@gildedolive.com
Response time: Within 1-2 business days

Shipping:
Orders are shipped via USPS or UPS. You’ll receive an email with a tracking number once your package ships. Please note, once shipped, we can only see the same information provided to you by the tracking number. 

We recommend ordering early during the holiday season to allow for extra transit time.

Our Flat-Rate & Free Shipping Rates:
• Flat-rate of $5.99 for packages under 12 oz
• Flat-rate of $8.99 on orders that weigh over 12 oz and cost under $100
• Get FREE shipping on orders of $100 or more within the Continental US
• For Non-Continental US locations, we offer a flat-rate of $8.99 for parcels up to 20 pounds. Packages over 20 pounds are subject to standard carrier rates.

Local Pick-Up Policy:
You will be contacted by email or SMS when your order is ready. Orders marked for local pickup must be picked up within 7 days of purchase, unless other arrangements are made in advance.

If we haven’t heard from you within two weeks, the order may be canceled and a restocking fee of $2 or 10% (whichever is greater) will be deducted from your refund. If you need more time, no problem! Just let us know and we're happy to hold it for you.

Missing Package:
Once your order has been shipped and marked as delivered by the carrier, we cannot be held responsible for lost or stolen packages. We recommend: 

• Tracking your shipment using the tracking number provided
• Arranging for secure delivery or requiring a signature if needed
• Considering shipping insurance at checkout for added protection

If your package shows as "Delivered" but hasn’t arrived, please allow up to three days for it to arrive, as it may still be in transit. In the meantime, we recommend checking with neighbors, around your property, or any common areas in your building. Occasionally, packages are scanned on the courier’s truck before final delivery.

Gilded Olive Apothecary is not responsible for lost packages due to input of an incorrect delivery address.

Wrong Item Received:
If you receive the wrong item, please contact us within 10 days of delivery with photos and your order number. We will send the correct item at no additional cost.

Optional Package Protection/Damage:
By selecting Navidium Package Protection at checkout for an additional fee of 2.5% of your order subtotal, your order will be protected from damage, loss or theft. If your order never arrives or is damaged when it arrives, you can easily file a claim with us and receive a replacement order or be reimbursed via a store credit to be used on the same product as previously ordered.

Terms & Conditions for optional Package Protection:

• If your package has been marked "Delivered", but you have not received it, please wait at least 7 days, but no longer than 15 days, after delivery confirmation to file a claim.
   
• For packages marked "Delivered", but still have not been received 7 days after delivery confirmation (and no longer than 15 days), we will issue you a replacement. If a replacement cannot be sent (Limited Edition, discontinued, out of stock etc.), we will issue store credit for the original purchase price.
  
  
• For packages not marked "Delivered" and presumed lost by the carrier, we will issue you a replacement. If a replacement cannot be sent (Limited Edition, discontinued, etc.), we will issue store credit for the original purchase price.
  
  
• To file a claim, contact us at Valerie@gildedolive.com with your order number, contact info, and a description of the problem and we will get back to you within 2 business days. Please use subject line: Package Protection Order ####. We ask for your cooperation as needed for filing insurance claims, which may include photos, etc. 

If you declined Package Protection at checkout, and your package has been lost, stolen or damaged, save all packaging and contact the carrier directly to file a claim. In the case of damage, you may need you to bring the damaged package to your local post office as proof.

• Package Protection does not cover shipments where shipment addresses were input incorrectly by the customer.

• Opening a chargeback voids any purchased Package Protection.

Termination of Agreements 
Gilded Olive Apothecary has the right to terminate a transaction for any reason, at any time.