Shipping & Returns

Production Lead Times:
All items are handmade to order. Current lead time is 1–3 days for retail orders, excluding shipping/transit time. Please note that lead times may vary depending on order volume, special sales, events and seasonal holidays. 

Order Changes & Cancellations:
If you need to make a change to your order or cancel it, please contact us as soon as possible. We strive to process and ship orders quickly, so if your order hasn’t shipped, we will do our best to accommodate your request.

A restocking fee of $1 or 10% (whichever is greater) will be deducted from your refund to cover credit card processing fees. Unfortunately, payment processing fees are non-refundable.

Returns & Refunds:
Due to the personal and handmade nature of our bath & body products, we do not accept returns. If there’s an issue with your order, as in the case of damage- please contact us, we’re here to help. We strive to describe scents accurately, but if you're not a fan- make someone's day and pass it on to a friend!

Shipping:
Orders are shipped via USPS or UPS- which ever is faster. You’ll receive an email with a tracking number once your order ships. Please note, once shipped, we can only provide the same tracking information available through USPS or UPS.

Flat-Rate & Free Shipping Rates:
- We offer a flat-rate of $5.99 for packages under 12 oz
- We offer a flat-rate of $8.99 on orders over 12 oz and under $100
- We offer FREE shipping on orders of $100 or more within the Continental US
- For Non-Continental US locations, we offer a flat-rate of $8.99 for parcels up to 20 pounds. Packages over 20 pounds are subject to standard carrier rates.

Local Pick-Up Policy:
Orders marked for local pickup must be picked up within 7 days of purchase, unless other arrangements are made in advance.

If we haven’t heard from you within that time, the order may be canceled and a restocking fee of $1 or 10% (whichever is greater) will be deducted from your refund. Unfortunately, payment processing fees are non-refundable. Need a little more time? Just send us a note — we’re happy to hold it with notice.

Missing Package:
If your package shows as "Delivered" but hasn’t arrived, please allow up to three days for it to arrive, as it may still be in transit. In the meantime, we recommend checking with neighbors, around your property, or any common areas in your building. Occasionally, packages are scanned on the courier’s truck before final delivery.

Gilded Olive Apothecary is not responsible for lost packages due to input of an incorrect delivery address.

Optional Package Protection/Damage:
By selecting Navidium Package Protection at checkout for an additional fee of 2.5% of your order subtotal, your order will be protected from damage, loss or theft. If your order never arrives or is damaged when it arrives, you can easily file a claim with us and receive a replacement order or be reimbursed via a store credit to be used on the same product as previously ordered.

Terms & Conditions for optional Package Protection:

• If your package has been marked "Delivered", but you have not received it, please wait at least 5 days, but no longer than 15 days, after delivery confirmation to file a claim. 
• For packages marked "Delivered", but still have not been received 7 days after delivery confirmation (and no longer than 15 days), we will issue you a replacement. If a replacement cannot be sent (Limited Edition, discontinued, out of stock etc.), we will issue store credit for the original purchase price.
• For packages not marked "Delivered" and presumed lost by the carrier, we will issue you a replacement. If a replacement cannot be sent (Limited Edition, discontinued, etc.), we will issue store credit for the original purchase price.
• For damaged packages, we will issue you a replacement. If a replacement cannot be sent (Limited Edition, discontinued, etc.), we will issue store credit for the original purchase price.
   

To file a claim, contact us at valerie@gildedolive.com with your order number, contact info, and a description of the problem and we will get back to you within 1-3 business days. Please use subject line: Package Protection Order ####. We ask for your cooperation as needed for filing insurance claims, which may include photos, etc. 

If you declined Package Protection at checkout, and your package has been lost, stolen or damaged, save all packaging and contact the carrier directly to file a claim. In the case of damage, you may need you to bring the damaged package to your local post office as proof.

Package Protection does not cover shipments where shipment addresses were input incorrectly by the customer.

Termination of Agreements 
Gilded Olive Apothecary has the right to terminate a transaction for any reason, at any time.