Great service is one of the reasons you order from a small brand, and I make it a priority. I try to answer all emails and phone calls within the same business day.
Your order will be packaged with care, so that it arrives in perfect condition. Most orders ship within 2-3 business days via USPS shipping.
Returns & Refunds
Due to the personal nature of handmade skincare products, and for contamination and safety concerns, all sales are final. Please make your selections carefully. If you don't like the scent, gift it to someone you care about. They'll appreciate it, and it won't go to waste!
If you need to cancel an order, do so as soon as possible!
Please notify me by email or phone, and as long as it hasn't shipped, it will be cancelled. If your order has already shipped, you can ship it back, Return to Sender, unopened, within 10 days for a full refund minus shipping charges and a 10% re-stocking fee.
I am unable to add items on to an order that's already been processed, but if you create another order, I'm happy to combine the shipments.
If an item arrives damaged, please send photos of both the item and the damaged packaging to Valerie@GildedOlive.com. I cannot replace your item without photos of the damaged outer box. These photos are required to file a claim with the USPS, and I'll replace your item.
Please understand, I have no control of your package once they have been handed over to the USPS. If a package has been marked "Delivered" but has not been received, my experience has been that it'll generally show up within a week.
If it's truly lost by the USPS, (which is actually very rare!) please contact me and I'll investigate further.
Termination of Agreements
Finally; Gilded Olive Apothecary has the right to terminate a transaction for any reason, at any time.