Great customer service is one of the reasons you order from a small brand, and we make it a priority. I do my very best to answer all emails and phone calls within the same business day.
Your order will be packaged very carefully, so that it arrives in perfect condition.
All orders ship within 2-3 business days via USPS shipping. Orders under 16 oz. will ship First Class, and orders over a pound will ship Priority Mail.
If you need to cancel an order, do so as soon as possible!
Please notify us via email or phone, and as long as it hasn't shipped, it will be cancelled. If your order has already shipped, you can ship it back, unopened, within 10 days for a full refund minus shipping charges and a 10% re-stocking fee.
Returns & Refunds
Due to the personal nature of handmade skincare products, we don't refund or exchange product. If you're unhappy for any reason, please reach out to us via email, or give us a call at 631-627-6144.
All orders are carefully packed, but if an item arrives damaged, please send clear photos of both the item and the packaging to Valerie@GildedOlive.com. I'll replace your damaged item, at no cost to you. Photos are required for us to file a claim with the USPS.
Please understand, we cannot be held responsible for packages stolen or lost once they have been scanned by USPS. If a package has been marked "Delivered" but has not been received by the recipient, it generally shows up within a week!
If it's been truly stolen or lost by USPS, please contact me at email@example.com and I'll help investigate further. Together, we will work to find a solution which may include filing a claim and possibly replacing the order.
Termination of Agreements
Finally; Gilded Olive Apothecary has the right to terminate a transaction for any reason, at any time.
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