Great customer service is one of the reasons you order from a small brand, and I make it a priority. I do my very best to answer all emails and phone calls within 24-48 hours.
Your order will be packaged very carefully, so that it arrives in perfect condition.
All orders ship within 2-3 business days via USPS shipping. Orders under 16 oz. will ship First Class, and orders over a pound will ship Priority Mail.
If you need to cancel an order, please do so as soon as possible.
You can notify me via email or phone and as long as it hasn't gone out, it will be cancelled. If your order has already shipped, you can ship it back, unopened, within 10 days for a full refund minus shipping charges and a 15% re-stocking fee.
Returns & Refunds
Due to the personal nature of handmade skincare products, I cannot refund or exchange product.
All orders are carefully packed, but if an item arrives damaged, please send clear photos to Valerie@GildedOlive.com and I'll replace it.
We cannot be held responsible for packages stolen or lost once they have been scanned by USPS. If a package has been marked "Delivered" but has not been received by the recipient, it generally shows up within another week. If it's been truly stolen or lost by USPS, please contact me at firstname.lastname@example.org and I'll investigate further. Together, we will work to find a solution which may include filing a claim and possibly replacing the order.
Termination of Agreements
Finally; Gilded Olive Apothecary has the right to terminate a transaction for any reason, at any time.
The Gilded Gazette
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