Great customer service is one of the reasons you order from a small brand, and we make it a priority. We strive to answer all emails and phone calls within the same business day.
Your order will be packaged very carefully, so that it arrives in perfect condition.
All orders ship within 2-3 business days via USPS shipping.
If you need to cancel an order, do so as soon as possible!
Please notify us via email or phone, and as long as it hasn't shipped, it will be cancelled. If your order has already shipped, you can ship it back, unopened, within 10 days for a full refund minus shipping charges and a 10% re-stocking fee.
Please note that if your package has already been mailed out to you, return shipping charges are your responsibility.
We are unable to add items on to an order that's already been processed, but if you create another order, we're more than happy to combine shipments.
Returns & Refunds
Due to the personal nature of handmade skincare products, we don't refund or exchange product. If you're unhappy for any reason, please reach out to us via email, or call us at 631-627-6144.
All orders are carefully packed, but if an item arrives damaged, please send clear photos of both the item and the packaging to Valerie@GildedOlive.com. Photos are required to file a claim with the USPS, but your damaged item will be replaced, at no cost to you.
Please understand, we cannot be held responsible for packages that are lost or stolen once they have been scanned by USPS. If a package has been marked "Delivered" but has not been received, our experience has been that it'll generally show up within a week!
If it's truly lost by USPS, please contact me at firstname.lastname@example.org and I'll help investigate further. Together, we will work to find a solution which may include filing a claim and replacing the order.
Termination of Agreements
Finally; Gilded Olive Apothecary has the right to terminate a transaction for any reason, at any time.