Shipping & Returns

Production Lead Times
All of our items are handmade to order. Our current lead time is currently one to three days for a retail order. This does not include shipping or transit time. Lead times may be shorter or longer depending on order volume and time of year. 

Order Changes
Changes to orders already placed: if you would like to request a change on an order already placed, or if you would like to cancel your order, please contact us as soon as possible after you place the order and no later than 24 hours after placing the order. Please read our product descriptions carefully prior to ordering, and don't hesitate to contact us with any questions.

Returns & Refunds
Due to the personal nature of bath & body products, we do not accept returns. Please consider your choices, carefully. 

Shipping
All orders are shipped via USPS or UPS. You will receive an email confirmation with a tracking number when your order is shipped. Please note that once your order is shipped, we cannot provide additional tracking information beyond what is available to you through USPS or UPS.

If your package is marked "Delivered" but you do not receive it, please wait up to three days to see if the package arrives. Sometimes the item is scanned on the couriers truck prior to final delivery. You may also check with your neighbors, around your property or common areas of your complex for the package.

Optional Package Protection/Damage
By selecting Package Protection at checkout for an additional fee of 2.5% of your order subtotal, your order will be protected from damage, loss or theft. If your order never arrives or is damaged when it arrives, you can easily file a claim with us and receive a replacement order or be reimbursed via a store credit to be used on the same product as previously ordered.

Terms & Conditions for optional Package Protection:

• If your package has been marked "delivered", but you have not received it, please wait at least 5 days, but no longer than 15 days, after delivery confirmation to file a claim. 
• For packages marked "delivered", but still have not been received 5 days after delivery confirmation (and no longer than 15 days), we will issue you a replacement. If a replacement cannot be sent (Limited Edition, discontinued, etc.), we will issue store credit for the original purchase price.
• For packages not marked "delivered" and presumed lost by the carrier, we will issue you a replacement. If a replacement cannot be sent (Limited Edition, discontinued, etc.), we will issue store credit for the original purchase price.
• For damaged packages, we will issue you a replacement. If a replacement cannot be sent (Limited Edition, discontinued, etc.), we will issue store credit for the original purchase price.
   

To file a claim, contact us at valerie@gildedolive.com with your order number, contact info, and a description of the problem and we will get back to you within 1-3 business days. Please use subject line: Package Protection Order ####. We ask for your cooperation as needed for filing insurance claims, which may include photos, etc. 

If you declined Package Protection at checkout, and your package has been lost, stolen or damaged, please contact the carrier directly to file a claim. 

Package Protection does not cover shipments where shipment addresses were input incorrectly by the customer.

Termination of Agreements 
Gilded Olive Apothecary has the right to terminate a transaction for any reason, at any time.