Shipping & Returns

Customer Service
Great customer service is one of the reasons you order from a small brand, and I make it a priority. I do my very best to answer all emails and phone calls within 24-48 hours. 

Your order will be packaged very carefully, so that it arrives in perfect condition. 
All orders ship within 2-3 business days via USPS shipping. Orders under 16 oz. will ship First Class, and orders over a pound will ship Priority Mail.

Cancellation Policy
If you need to cancel an order, please do so as soon as possible.
You can notify me via email or phone and as long as it hasn't gone out, it will be cancelled. If your order has already shipped, you can ship it back, unopened, within 10 days for a full refund minus shipping charges and a 15% re-stocking fee.

Please note that if your package has already been mailed out to you, return shipping charges are your responsibility. I am unable to add items on to an order that's already paid.

Returns & Refunds
Due to the personal nature of handmade skincare products, I cannot refund or exchange product.

Damaged Items
All orders are carefully packed, but if an item arrives damaged, please send clear photos to Valerie@GildedOlive.com and I'll replace it.

Delivery Complications
We cannot be held responsible for packages stolen or lost once they have been scanned by USPS. If a package has been marked "Delivered" but has not been received by the recipient, it generally shows up within another week. If it's been truly stolen or lost by USPS, please contact me at valerie@gildedolive.com and I'll investigate further. Together, we will work to find a solution which may include filing a claim and possibly replacing the order. 

Termination of Agreements 
Finally; Gilded Olive Apothecary has the right to terminate a transaction for any reason, at any time.